Terms and Conditions

  1. Introduction

These Terms and Conditions of Sale (“Terms”) govern the relationship between you, the customer, and Endevar Group Ltd, a company registered in England under company number 11196138.

By placing an order on our website, you agree to be bound by these Terms. Please read them carefully before placing an order. We may update these Terms from time to time, so please check them before making a new purchase.

  1. Your Status

By placing an order through our website, you warrant that:

  • You are legally capable of entering into binding contracts.
  • You are at least 18 years old.
  • You are resident in the UK or another country we deliver to.
  1. The Contract
  • Your Order: When you place an order on our website, you are making an offer to buy the goods in your basket. Our order process allows you to check and amend any errors before submitting your order. Please take the time to read and check your order at each stage of the process.
  • Our Acceptance: A contract between us will only be formed when we send you a shipping confirmation email. This email confirms that we have dispatched the goods you have ordered.
  • Non-Acceptance: We reserve the right to not accept your order for any reason, including but not limited to:
  • The goods being out of stock or no longer available.
  • An error in the pricing or description of the goods.
  • Our inability to obtain authorisation for your payment.
  • If we suspect any fraudulent activity.
  1. Pricing and Payment
  • Prices: The price of the goods will be as quoted on our website at the time you submit your order. All prices are in British Pounds (£) and include VAT (where applicable) at the current UK rate.
  • Delivery Charges: Delivery costs are not included in the price of the goods. The delivery charge will be added to your total order price and will be clearly displayed before you confirm your order.
  • Payment: We accept payment via Visa, Mastercard and PayPal. Your payment will be processed through a secure payment gateway. We do not store your credit card details.
  1. Delivery
  • Delivery Times: We aim to dispatch all “in-stock” orders within 2-3 working days of receiving your order. We will deliver the goods to the address you provide during the checkout process. You will be advised of any delays and lead times for “non-stock” items.
  • Delivery Risk: The goods will be your responsibility from the time we deliver them to the address you gave us. The goods are legally considered delivered once they have been delivered to you or to a person nominated by you (e.g., a neighbour), or left in a “safe” place as determined by the courier.
  • Undelivered Goods: If a delivery attempt is unsuccessful, the courier will leave a card or notify with instructions on how to arrange a redelivery or collect the goods. If you fail to arrange a redelivery or collection, the goods may be returned to us. In this case, we reserve the right to charge you for any additional delivery costs.
  1. Your Right to Cancel (Cooling-off Period)

As a consumer, you have a legal right under the Consumer Contracts Regulations 2013 to cancel your contract with us for any reason, within a specific timeframe.

  • Cancellation Period: The cancellation period starts from the moment you place your order and ends 14 days after you receive the goods. If your order is delivered in multiple parts, the 14-day period starts from the day you receive the last item.
  • How to Cancel: To exercise your right to cancel, you must clearly inform us of your decision to cancel the contract by a clear statement via email. You can contact us via the website contact form.
  • Returning the Goods: Once you have informed us of your decision to cancel, you must return the goods to us without undue delay and, in any event, within 14 days from the day on which you communicate your cancellation to us. You will be responsible for the cost of returning the goods. It is also the responsibility of the customer to ensure appropriate packaging, shipping and insurance is used when returning goods.
  • Condition of Returned Goods: All goods must be returned in their original unused state and packaging where applicable. Goods that are not in their original packaging or have been fitted, used or damaged are not eligible for a refund. Please note specific conditions for Turbochargers and ECU tuning products below.
  • Refunds: We will issue a refund for the price of the goods only. Delivery costs are not refundable including return delivery costs. We will process the refund without undue delay and, in any event, within 14 days of receiving the goods back. The refund will be made to the original payment method where possible.
  1. Returns for Faulty Goods

Under the Consumer Rights Act 2015, all goods must be of satisfactory quality, fit for purpose, and as described.

  • Your Rights: If you receive goods that are considered faulty, you have a short-term right to reject them within 30 days of receipt. In this case, you are entitled to a full refund once the goods have been returned and inspected to confirm the fault.
  • After 30 Days: If a fault develops after 30 days but within six months of receiving the goods, we have the right to repair or replace the item once a full inspection has been undertaken to confirm the fault. If it is not possible to repair or replace the product you can then request a refund or a price reduction.
  • How to Return Faulty Goods: Please use the website contact form to discuss the return of faulty goods.

Specific Conditions of Sale for Specialised Products

The following conditions apply specifically to the sale of certain specialised products, including but not limited to turbochargers and engine tuning devices.

1. Turbochargers

Due to the technical nature and precision required for correct installation and operation, the following conditions apply to the sale of all turbochargers:

  • Warranty: A 12 month warranty offered on a turbocharger is conditional upon proof of the following installation requirements listed below. Warranty is limited to road use only. Any form of racing i.e. 1/4 mile, trackday, sprints, hill climbs, off-road etc will invalidate all warranty
  • Professional Installation Required: All turbochargers must be installed by a qualified, professional mechanic with experience in turbocharger systems. Improper installation will void any warranty and we accept no liability for any damage to the turbocharger, engine, or vehicle resulting from incorrect fitting or use.
  • Pre-Installation Checks: You are responsible for ensuring that the vehicle’s oil and cooling systems are free from contamination and that all associated pipework is in good working order before installing the new turbocharger and starting the engine. Failure to do so may result in turbocharger failure, for which we are not liable.
  • Tuning: Professional ECU tuning is required for correct operation of the turbocharger. Warranty will be invalidated where incorrect tuning has been applied and/or modifications to the turbocharger or supplied wastegate actuator.
  • Warranty Inspection: All turbochargers must be returned for full inspection by our engineers in order to determine the cause of failure before any warranty claim is considered.
  • Core Unit Exchange/Return: For remanufactured or hybrid turbochargers, a surcharge may apply if a serviceable core unit is not returned to us within 30 days and in a suitable condition. Details of the associated fees will be clearly noted when checking out.

2. ECU Tuning Devices

The following conditions apply to the sale of all Engine Control Unit (ECU) tuning devices, including handheld tuners, mapping devices, and software:

  • Intended Use: These devices are intended for use by trained professionals or individuals with a competent level of technical understanding. Specific terms and instructions are supplied with each unit or on-screen while using the device and are an extension of the general terms listed here.
  • Not for Road Use: It is your responsibility to check with local laws and regulations regarding the use of these devices on public roads. We accept no responsibility for any legal issues, fines, or loss of vehicle insurance as a result of using these products.
  • Warranty and Liability: We provide no guarantee or warranty against any damage to the vehicle’s engine, drivetrain, or other components that may occur as a result of using a tuning device. Any insurance, manufacturer’s warranty, or aftermarket warranty on the vehicle may be voided by the use of these products. By purchasing and using a tuning device, you accept all risks associated with modifying your vehicle’s ECU.
  • Compatibility: It is your responsibility to ensure the tuning device is compatible with your specific vehicle make, model, and year before purchase. We accept no returns for incompatibility issues that are not a result of a defect in the device itself.
  • License: Each device is provided as a single vehicle license only. The first time you connect the device to a car and use the app to programme it will lock to the VIN (vehicle identification number) and serial number. There can be no cancellations, returns or refunds once the device has been used, activated and VIN/serial locked.
  1. General
  • Events Outside Our Control: We will not be liable for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an event outside our reasonable control.
  • Governing Law and Jurisdiction: These Terms are governed by English law. Any dispute or claim arising out of these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.