Privacy Policy

Endevar Group Ltd is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website, purchase our products, or interact with us.

  1. About Us

Endevar Group Ltd

Company Number: 11196138

We are the data controller of the personal data you provide to us.

  1. The Information We Collect

We may collect and process the following types of data about you:

  • Personal Identification Information: Your name, billing address, shipping address, email address, and phone number.
  • Payment Information: Details of the payment card or other payment methods you use. Please note that we do not store your full payment card details. These are handled by our secure payment gateway providers and credit services.
  • Transactional Data: Details about the products you have purchased from us.
  • Technical Data: Your IP address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.1
  • Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.
  • Information from Cookies: We use cookies to collect information about your Browse activities. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
  • Embedded content from other websites: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
  1. How We Use Your Information

We use your personal data for the following purposes and on the following legal bases:

  • To Fulfil Your Order: To process and deliver your order, including taking payment, arranging shipping, and providing you with customer service. This is necessary for the performance of a contract with you.
  • To Manage Our Relationship with You: To send you service messages (e.g., order confirmations), notify you about changes to our terms or privacy policy, and ask you to leave a review. This is necessary to comply with a legal obligation and for our legitimate interests (to keep our records updated and to study how customers use our products/services).
  • To Improve Our Website and Services: To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data). This is necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud, and in the context of a business reorganisation or group restructuring exercise).
  • For Marketing Purposes: To provide you with information about other goods and services we offer that are similar to those you have already purchased or enquired about. We will only send you marketing communications if you have specifically opted-in to receive them, or if you have made a purchase from us and not opted out (soft opt-in). You can opt-out at any time. This is based on your consent or our legitimate interests (to develop our products/services and grow our business).
  • For Legal and Regulatory Purposes: To comply with our legal obligations, resolve disputes, and enforce our agreements. This is necessary to comply with a legal obligation.
  1. Sharing Your Information

We may share your personal data with the following third parties:

  • Service Providers: We work with third-party service providers who perform functions on our behalf, such as payment processing/credit services, delivery companies and IT services. These third parties are only provided with the personal information they need to perform their specific functions and are not permitted to use your information for any other purpose.
  • Professional Advisors: We may share your data with professional advisors, such as lawyers, bankers, auditors, and insurers, when necessary to provide their services.
  • Regulators and Law Enforcement: We may be required to share your data with regulators, government agencies, and law enforcement when we have a legal obligation to do so.
  • Third-party marketing providers: With your explicit consent, we may share your data with third-party marketing companies to help us promote our products.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

  1. International Data Transfers

Since we sell to customers in Europe and other parts of the world, your personal data may be transferred outside the UK.

  • EEA Transfers: If we transfer your personal data to countries within the European Economic Area (EEA), the UK has an adequacy agreement with the EU, meaning that these countries offer a similar level of data protection to the UK.
  • Non-EEA Transfers: If we transfer your data to countries outside the UK and EEA, we will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy. We will ensure that at least one of the following safeguards is implemented:
  • The country has been deemed to provide an adequate level of protection for personal data by the UK government.
  • The transfer is subject to standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).
  1. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

We have a procedure to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

  1. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure of your data, the purposes for which we process your data, and the applicable legal requirements.

  1. Your Legal Rights

Under data protection laws, you have the following rights in relation to your personal data:

  • The right to be informed: The right to be informed about how your personal data is being used.
  • The right of access: The right to request a copy of the personal data we hold about you.
  • The right to rectification: The right to request that we correct any inaccurate or incomplete personal data we hold about you.
  • The right to erasure (“the right to be forgotten”): The right to ask us to delete or remove personal data where there is no good reason for us to continue to process it.
  • The right to restrict processing: The right to ‘block’ or suppress the processing of your personal data in certain circumstances.
  • The right to data portability: The right to obtain and reuse your personal data for your own purposes across different services.
  • The right to object: The right to object to us processing your data where we are relying on our legitimate interests as the legal basis.
  • Rights in relation to automated decision making and profiling: The right not to be subject to a decision based solely on automated processing, including profiling.

You can exercise these rights by contacting us via the Contact Us page. You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

  1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website.